Frequently Asked Questions

Everything you need to know about bringing SOOS Atelier into your home.

What materials are used in SOOS Atelier products?

We prioritize sustainability and quality, using ethically sourced hardwoods, premium linens, and non-toxic finishes to ensure every piece is both beautiful and safe for your living space.

How long will it take to receive my order?

Standard shipping typically takes 5-10 business days. For handcrafted or custom-made items, please allow 3-4 weeks for production and delivery.

Do you offer international shipping?

Currently, we ship to the United States, Canada, and select European countries. Shipping rates and delivery times vary based on your location and order size.

What is your return policy for home decor?

We offer a 30-day return window for most items in their original condition. Please note that custom furniture and final sale items are not eligible for return.

How can I track my shipment?

Once your order is dispatched, you will receive an email with a tracking number and a link to monitor your package's journey to your doorstep.

Are your products covered by a warranty?

Yes, all SOOS Atelier furniture pieces come with a one-year limited warranty covering manufacturing defects and structural integrity under normal household use.